A Lesson from Warby Parker: How to Use Instagram Effectively
April 22, 2014
— Best Practices, branding, Glasses, Instagram, social media, Warby Parker
Warby Parker is an amazing eye-glass company that sells unique and stylish frames for $95 (yes that also includes the lens)! In addition to the amazing price point for every pair that is sold, a pair is given to someone in need. Aside to being known for its trendy glasses, outstanding customer service and exceptional prices, Warby Parker is also known for its social media – namely its Instagram account.
Warby Parker has mastered the use of Instagram and is a perfect example of a company who uses the platform effectively.
Looking at Warby Parker’s Instagram account gives a customer not only a look at their product, but an insight into what the company and its employees are like. It showcases their interests in books, favorite places to dine and amazing scenery from the company travels.
Instagram provides an all-access pass into WP’s company headquarters by documenting days at the office. Snapshots focus on behind the scenes work at photo shoots, company uniforms for WP’s “Spirit Day” and office pot lucks!
Any event that WP is attending or hosting is usually featured on Instagram, accompanied with an awesome photo and unique hashtag. There have been many events, such as The Warby Parker Class Trip (#wpclasstrip). Employees were sent on a road trip across the country in a renovated school bus to bring WP glasses to areas where there aren’t any showroom locations. Photos of their road trip were featured on Instagram – allowing users to follow along with them as they made their journey across the U.S.A. Other events and promotions have included #whereswarby and #warbyegg.
Earlier this year, WP celebrated another milestone: its 4th birthday. To commemorate the company’s birthday, its Instagram was filled with pictures capturing employees and the four founders when they were 4 years-old.
The ultimate goal of brands being active on social media platforms is to push their products. WP is no exception. However, its advertising is not as obvious or in-your-face as most brands. Photos of the glasses often appear on its Instagram surrounded by numerous other items such a books, newspapers, food, candles, coffee, etc. For these Instagram photo shoots, WP tries placing the glasses in an environment that they would typically appear in if a consumer had them.
People may feel uneasy about buying glasses online and that is why WP lets you pick out 5 pairs of frames, ships them to you for free and gives you five days to try them on and decide which frame you like best. This can be a tough decision! WP uses social media as a way to connect with its consumers who are struggling to select a trendy frame. Customers can upload pictures of themselves in the different frames, and by using the hashtag #pickapair, WP specialists will step into help! WP also features employees who are stuck deciding between frames and allows the customers to give their input.
WP has even been praised by Business Insider and IMPACT Inbound Marketing Agency for its content on Instagram and other social media platforms like YouTube and Facebook. The company has set the standards for brands on social media, and given them a model to aspire toward.
Follow WP on Instagram: @warbyparker
Kathleen Marincic is a junior studying Strategic Communications. You can follow her on Twitter at @KathMarincic.